Our web server will use a cookie (when permitted). A cookie is a small piece of code to remember the items in your shopping cart and to personalize the site to fit your interests. InterNetwork Defense does not track visits made to external sites from our site. The cookies used by our site only hold the information you offer, such as name, address, email address and information preferences.
CONTEST/SURVEY REGISTRATION
By registering for our contests or surveys or requesting information on our programs, you may receive occasional updates from InterNetwork Defense via email. If you do not want to receive email from us in the future, please let us know by writing or filling out our contact form in the right column indicating that you do not want to receive email from InterNetwork Defense. Participation in these surveys or contests is completely voluntary. Information requested from those participating in contests or surveys may include contact information (such as name and shipping address) and demographic information (such as zip code and age range). Contact information will be used to notify contest winners and award prizes. Survey information will be used for purposes of monitoring or improving visitors' uses of and satisfaction in this site and may be shared with other reputable companies to send you special offers or information geared to your interests. If you do not wish to be included in their offers, please indicate by writing to the address above or filling out our contact form in the right column.
EMAIL ADDRESS POLICY
InterNetwork Defense will never sell your email address to outside companies without your express written consent. Your email address may be used by companies with which we contract directly to send you special offers or information geared to your interests.
MAILING ADDRESSES
If you supply us with your postal address, you may receive periodic mailings from us with information on new products and services, special discounts or upcoming events. If you do not wish to receive such mailings, please let us know either by filling out our contact form in the right column.
Also, you may receive mailings from other reputable companies whose products are directly related to your interests. However, you can have your name put on our do-not-share list by filling out our contact form in the right column. Please provide us with your exact name and address in your request. We will be sure your name is removed from any list that may be shared with other organizations.
TELEPHONE/FAX NUMBER
If you supply us with your telephone number, you may receive telephone contact from InterNetwork Defense with information regarding an existing order, new products and services or upcoming events. If you do not wish to receive such telephone calls, please let us know by filling out our contact form in the right column.
InterNetwork Defense will not market your telephone number to outside companies without your express written consent.
ORDER FORM
We request information from our customers on our order form. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customers' orders. If we have trouble processing an order, this contact information would be used to get in touch with you, the customer.
YOUR CONSENT
By using our Web site, you consent to the collection and use of this information by InterNetwork Defense. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
InterNetwork Defense welcomes your questions and comments about privacy. Please fill out our contact form in the right column.
OUR CANCELLATION POLICY
1. A company or individual may cancel a class without penalty by giving us written notice at least 20 business days prior to the scheduled starting date of the class.
2. A company or individual may reschedule a class or substitute the student without penalty by giving us written notice at least 10 business days prior to the scheduled starting date of the class.
3. If a company or individual cancels a specific class and requests a refund, without at least 10 business days notice prior to the starting date of the class, the company or individual will be assessed a 50% cancellation fee.
4. If a company or individual does not attend (no shows) a class. The company or individual will be assessed 100% "no show" fee.
5. If an attendee starts class but must leave due to a medical (for himself or his family) emergency, we will provide another seat in the same class without charge (applicable administrative, hotel, food, and courseware charges will apply).
6. We reserve the right to cancel class at any time. We will strive to give cancellation notice within 15 business days. If this happens, we will refund the class fee in full if a class cannot be reschdeuled. Our liability is limited to the class tuition only. We cannot be held liable for other related expenses not included in our tuition package such as airplane fare, rental cars and etc.
Cancellation policy for promotional tuition: Standard cancellation and reschedule policies above may apply along with the loss of promotional discount.
All written notices should be faxed to (866) 219-6031.
OUR SATISFACTION GURANTEE POLICY
Resit Policy: Students are entitled to “free tuition” to re-sit the same class type for up to on full year after the completion of the original training date. Students are responsible for the cost of hotel, meals, exam vouchers, courseware, books, pre-study material and/or administrative fees. In some cases, the resit seat will include food and other amenities, depending on the training venue.
